I have advised them that I would post on travel forums to advise other travellers and they havent even bothered to respond. We arrived at 2 45am-so we had not many options available! If you're flight is delayed they may not transport you. We'd already paid them for our transfer before we left the UK! They said it wasnt their responsibility!!Ĭon artists!-be careful travellers. Their customer service dept then mailed back to refuse to reimburse the fare. Sign in to get trip updates and message other travelers. On getting back to UK we offered to present the receipt to Resort Hoppa as they requested by email inferring they would pay the taxi fare. We ended up paying 90 euros to a local taxi. Got to the airport in Spain and driver refused to take us as we 'weren't on his system' and he 'didnt have a driver'. They said no problem as service was 24 hrs and we'd be ok so we didnt make alternative arrangements. Flight was delayed so rang them from UK airport. Return journey excellent but still booking Transunion for next trip.Paid in the UK for Resort Hoppa to transfer from Palma airport to Puerto Pollensa. TLDR: Horrific journey out, perhaps should have known better. I will write to Hoppa to complain about the service we experienced but at the same time will praise the excellent return journey but the initial service from PMI is enough to put us off using them again and have already booked future trips this year with Transunion. On collection, we were the second to last pick up and 45 mins afterwards we were at the door of PMI however it was clear that there were people on that coach who had been there for a very long time already… Surprisingly we were given a 07:20 pickup time so decided we would go for this (having paid it already) and if it was clear the bus was going back via Alcudia or would be a long trip, would decline and take a taxi. I was initially going to cancel our return trip on Hoppa but decided to wait and see how early our pickup would be for the 10:40 flight home (partly to add to my complaint letter). I should point out this was late on a Thursday night in April so not exactly a ‘peak’ time of the season but given there was over 10 people going to PP on this bus and >20 to to other destinations surely it would have made sense to lay on a separate shuttle for us and another for Can Picafort/ Alcudia? This is what used to happen the old Urbis desk seemed to have a relationship with other bus companies when if you’d just missed a bus or were the only one going they would put you on another coach or (as happened to me a few times) put in a taxi or small minibus but the new Palma Coaches service does not seem to offer this or have as many coaches as their competitors. Whether at home or abroad, with choices of taxis, car hire and airport transfers, we search and compare the best deals. At least the bus was new, clean and very comfortable but other people on that bus were already annoyed. We compare 1000s of transport providers from around the world to get you where you need to go. My girlfriend was also very tired and was sleeping so didn’t want to disrupt her. When waiting at PMI I was close to walking off the bus a few times but always had the feeling that if I did, it would leave.
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